FREQUENTLY ASKED QUESTIONS

Q. What is the duration for file storage?

We host data without a time limit. However, if any file has not been accessed for 180 days, it will be deleted from the site. However, this rule does not apply to Premium account holders. Their files are stored forever.

Q. What are SlingFile's upload and download speeds?

We do not restrict upload speeds. We restrict downloads speeds for free/anonymous users to 256KB/s while premium members can download at unlimited speeds.

Q. Can I resume broken downloads?

Currently, only the Premium members can resume interrupted downloads. They are eligible to use the extensive server routines that support downloading of segments. This makes the download speed very fast in sync with a number of streams (e.g. with the download accelerator).

Q. I'm unable to download any file. What should I do?

If you are not a Premium member, you'll have to enable cookies in your browser and deactivate any Download Accelerator and try again. If the problem persists, you could probably be blocking our cookies that are required for all users.

Q. I'm trying to download a file but getting a message saying, "The requested file is not found". What does that mean?

It means that the file you are trying to download is no longer listed on our site. It might have been removed by the user who submitted it or by us due to a complaint from the real copyright owner. Another possible cause could be that the file-hosting period has expired since there were no attempts to download the file for 180 days.

Q. I uploaded a file few days ago but cannot locate it now. Please help!

Your file might have been removed due to copyright violation.

Q. Is there any limitation on the available disk space for each user?

No, SlingFile has not set any limitation on the available disk space for its users and partners. However, we reserve the right to limit the available disk space for the partners whose files require extensive disk space and are not popular at the same time (I.e., the files that are not downloaded often). In such a scenario, we may set the following limitations for maximum available disk space per user: up to 500 GB for Premium account owners and from 100 to 250 GB for free account owners.

Q. Is there any daily/monthly download limit or any bandwidth restrictions?

There are no banwidth restrictions and no download limits. We do not have any limits whatsoever. However, we strictly prohbit account sharing (using of account by multiple people) or using your Premium account to direct traffic (through 3rd party server, etc) and share it with others!If we find any person sharing their account, we will remove your Premium status immediately and your account could also be suspended.

Q. Can I search any/specific file in SlingFile's file catalog?

No, we strictly protect the privacy of our users. Only the person who uploads a file on our site can decide who should have access to their file. And, only they can provide the link to that file.

Please note: if you distribute the files you should observe the copyright laws. We will immediately terminate the user and remove the files that we receive complaints for from copyright or trademark holders or law-enforcement agencies.

Q. Can I upload multiple files simultaneously?

Yes, our exclusive "multi-upload feature" allows our users to upload multiple files simultaneously. This feature is also useful for uploading a file by separate volumes if the size of the file exceeds the space limit.

Q. Can I remove my uploaded files?

Yes you can. Once you upload the file, you'll receive two links: a download link and a deletion link. It is recommended to save both links. If you want to delete the file, you can click on the deletion link.

Q. What is "Remote Uploads"?

"Remote Uploads" is our exclusive feature that enables uploading of files from other file hosting servers instead of uploading them from your own PC. The Premium members can enter URLs into a list using the menu option "Remote Uploads" that is available in the premium zone. This way you can copy the files directly into your Premium account from any server. This process is very fast due to SlingFile's powerful internet connection. However, if the server where the file is already stored is overloaded then the transfer can take some time. Please note that any inactive "Remote Uploads" are automatically cancelled after three days.

Q. Can I fetch files from other file hosting services such as Rapidshare?

Yes, you can. All you have to do is to put as download URL:

http://username:password@rapidshare.com/files/84793/PhotoDisc_vol_38_Weekend_Living_fico.part01.rar.

Where username:password are your access to your Rapidshare account.

Q. How do I upgrade to Premium membership?

You can access our Premium membership here: http://www.slingfile.com/premium

Q. I want to download a video file, but when I try to download it, it automatically starts playing. What should I do?

You should turn off the "auto play" option in your media player settings.

Q. I'm unable to open a downloaded file. It indicates that it is corrupt or it asks for a password, or the program to open the file with, or a missing "codec"?

Regretfully, we are unable to help you in such case. Please ask the person who provided you the download link for details about the file format, required codecs or passwords.

Q. Which download accelerators can I use?

You can use almost all the major accelerators such as Free Download Manager, Speedget, Download Accelerator Plus, GetRight, FlashGet and GoZilla. If any user is found with multiple accounts, their account will be deleted and they will be banned from the site.

Q. Can I have more than one account on SlingFile.com?

No, multiple accounts for single user are not allowed. Please note that we have implemented methods to detect multiple account holders. If any user is found with multiple accounts, their account will be deleted and they will be banned from the site.

Q. What should I do if my account is hacked?

Any messages or mails about hacked accounts, changed information etc. will be ignored! It is solely your responsibility to keep your account information safe!

Q. How can I edit (rename, copy, delete, move) my files?

You can easily edit your files with our File Manager. Just log in to your account and go to "File Manager".

Q. Can I create a list with all the files in a folder?

Yes, you can create a list with our "File Manager" - for each of your directories, you will find "Share Folder" option. Just click it and you will get the URL of page, containing all your files in this directory.

Q. How does SlingFile's monthly subscription works?

When you subscribe to any of the SlingFile plans, your payment method will automatically be set up for monthly recurring billing so that you don't have to enter the details every time. You will not have to worry about account expiration as it will be automatically renewed and charged to your credit card every month and your account will remain Premium.

Q. Can I cancel my SlingFile subscription?

Yes, you can cancel your SlingFile monthly subscription at any time. However, if you cancel your membership in the middle of a term, your account will continue to be SlingFile Premium account until the end of the term which is paid.

PayPal customers should note that their subscriptions are solely controlled by PayPal and not by SlingFile, and you can cancel your subscription with them at any time.

Q. What payment methods does SlingFile.com accept?

We accept all major credit cards (Visa, MasterCard, American Express, and Discover Card) in the United States and PayPal payments worldwide.

Q. What affects SlingFile's download speed?

For unregistered users, the download speed may slow down when the file is being downloaded by various users at the same time. Another factor is the speed of the Internet connection that you are using. If you want to get fast download speed you need to get Premium account that features fast and priority download. Our Premium members can enjoy our "multithreaded" feature and can download multiple files at the same time by using download managers.

Q. I have downloaded a file from SlingFile but I'm unable to open it. Please help!

The most common reason could be that any programs available on your computer do not support the file format. We recommend you to search that file format in Google or use a list of file formats to locate an appropriate program. If you are unable to resolve it on your own then contact your friendly customer support and they'll resolve it for you. You can also contact the person who provided you the download link and inquire about the file format.

Q. What should I do if I am unable to download a file completely?

This could be because of a connection failure during the file download process. So try again later. However, if the problem persists, it is possible that the file you are trying to download is corrupted. We recommend that you contact the person who provided you the download link and ask him/her to upload the file again so that you can try to download it again.

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